by Tony Poulos | Sep 6, 2009 | Blog
If telecommunications service providers continue to believe that they own their customers because they have a ‘billing’ or ‘customer care’ relationship with them they are in for a really big shock. Those massive investments in billing, payments and customer... by Tony Poulos | Jul 28, 2009 | Blog
An unusually worded press release emanated this week from Telstra in Australia titled “Customers can choose free options to avoid new billing fees; millions exempt.” But it’s not what I seems. In what can only be described as brazen by envious operators in many... by Tony Poulos | Jun 16, 2009 | Blog
Billing used to be so important for telecoms service providers that it lived in its own domain with direct links to Finance and IT. But how times have changed. Billing has been banished back to the back room again where it’s just part of the broader BSS group.... by Tony Poulos | May 14, 2009 | Blog
When billing was just billing the world seemed a simpler place. Read article in Billing OSS magazine on page 34. by Tony Poulos | Nov 4, 2008 | Blog
This may be the era of the ‘e’ (as prefixed to commerce) and the ‘i’ as (prefixed to phone), but in telecoms for some reason, e-billing (or i-billing) isn’t cutting it. Tony Poulos asks “Why not?” Read article…