by Tony Poulos | Oct 8, 2009 | Blog
The Sydney Morning Herald newspaper reports that consumers are making up to 350 complaints per day to authorities about the high cost of owning new generation smartphones in what they call a ‘phenomenon known as bill shock’. The Telecommunications Industry... by Tony Poulos | Jun 16, 2009 | Blog
Billing used to be so important for telecoms service providers that it lived in its own domain with direct links to Finance and IT. But how times have changed. Billing has been banished back to the back room again where it’s just part of the broader BSS group.... by Tony Poulos | May 22, 2009 | Blog
The boom in smartphone sales and the higher data usage which has come with it, is both a blessing and a scourge for mobile operators and may be the driver for new billing models to be adopted. The Singapore Times is the latest to pick up on the phenomenon that...