Love on the wire in NZ

While many people say they are currently forgoing a night out on the town for a quiet night in, perhaps they are spending it in front of a computer trying to find their perfect match instead, at least that’s what the 2009 NetGuide Telecom Broadband survey reveals....

Telco billing's last hurrah?

If telecommunications service providers continue to believe that they own their customers because they have a ‘billing’ or ‘customer care’ relationship with them they are in for a really big shock.  Those massive investments in billing, payments and customer...

Telstra's Thodey all out to improve customer experience

Australia’s Telecommunications Ombudsman, Deidre O’Donnell, and the industry have worked for the last six months on a program called Connect Resolve, aimed at improving standards. Unfortunately for Telstra, it stood out in terms of the rapid increase in...

Omens for the fall of the Redmond empire?

What game do you suppose Microsoft is playing?  When was the last time it came out with a totally new, innovative product that has taken the world by storm?  It seems to have become a regular event for competitors like Apple, yet despite having become innovation...

World's most useless app?

EyeCall, running on Nokia 3G handsets, would have to be up there as one of the most useless apps ever developed for a mobile device.  Even the name has nothing to do with what it does. The application enables the user to silence an incoming call and send a auto-text...

Filtering or censorship, what’s the difference?

Malaysia is looking to follow China and Australia by publicly introducing Internet filtering.  Singapore has been doing it so furtively for years as many residents which have received popup warnings from the Media Development Authority will confirm.  This growing...