by Tony Poulos | Jun 1, 2012 | Blog
So you think you have it bad as a CSP with thinning margins and revenues under pressure? Just thank your lucky stars you are not in the postal business. ‘Snail mail,’ as it is affectionately known, is going the way of the dodo and even the increases in package... by Tony Poulos | May 31, 2012 | Blog
Everybody seems to be talking up ‘Big Data’ and real-time analytics to improve the customer experience but no one is selling an even bigger benefit – dumping the customers you don’t want (the dudders)! Yes, you heard right. As a CSP, not only will you be able to see... by Tony Poulos | May 30, 2012 | Blog
Overbearing regulation has reared its ugly head once again, this time in Singapore. There the regulator (IDA) has fallen back on rules from a past monopolistic era formulated for a PTT that had a sole duty to provide service 99.999 per cent of the time as a matter of... by Tony Poulos | May 24, 2012 | Blog
I was today reminded of the tale of the ‘Emperor’s New Clothes.’ You surely remember it? A vain Emperor who cares for nothing but his appearance and attire hires two tailors who are really swindlers that promise him the finest, best suit of clothes from a fabric... by Tony Poulos | May 15, 2012 | Blog
Something strange is happening in countries leading the way with national broadband network (NBN) rollouts – very few customers seem interested in taking up the service. Shocking statistics coming out of Singapore indicate that despite more than 83 per cent of... by Tony Poulos | May 11, 2012 | Blog
Why is the mobile industry, particularly in developed markets, getting such a bad rap lately? What do we have to do to get customers to love us? Aren’t we doing everything to deliver them speed, voice clarity, reliability and connectedness? What more do they want,...