by Tony Poulos | Apr 13, 2010 | Blog
It’s been a while since we have seen good, quantitative survey results on the state of revenue assurance within telecommunications service providers worldwide, but KPMG has just released findings in their latest publication – ‘Revenue Assurance in... by Tony Poulos | Apr 8, 2010 | Blog
Google has always been in the business of generating online advertising revenues and even sharing some with carrier and handset partners, but it has clarified that this is limited to search and does not extend to applications like YouTube or Maps, or Android apps sold... by Tony Poulos | Apr 8, 2010 | Blog
Let me admit up front that I am a confessed Appleholic. I have three Macs in my house, three iPhones and one Apple Airport Extreme. I wouldn’t call myself a an Apple evangelist but I like all the products I have bought from Apple over the years, especially the... by Tony Poulos | Apr 7, 2010 | Blog
Early indications are that Apple’s iPad is a resounding success amongst critics and customers alike ‘gushing’ with enthusiasm. The first release versions only provide for wireless access via Wi-Fi so their impact on mobile networks will not really be known until the... by Tony Poulos | Apr 6, 2010 | Blog
He’s finally done it! As reported on another TM Forum blog some months ago Rupert Murdoch’s Times newspaper in the UK is about to impose charges for those wishing to access its publication via the internet. Some reports have tagged this as ‘Rupert’s paywall’. From... by Tony Poulos | Apr 4, 2010 | Blog
Just when you thought it was safe to move over to Cloud computing a number of warning flashes have appeared from industry experts that may raise concerns. I’m never sure if these reports are based on real concerns or just headline grabbers that lead to detailed... by Tony Poulos | Apr 3, 2010 | Blog
I’m in shock, not bill shock, but it is bill related. I’ve just discovered a telecommunications company, an incumbent operator no less, that was so concerned about its customers ability to pay bills it actually did something about it. Australia’s Telstra not only put... by Tony Poulos | Mar 31, 2010 | Blog
The term “bill shock” sends a shudder down the spine of people receiving it and operators causing it. Most bill shocks are handled by calls to customer care. In fact, billing inquiries make up the greatest percentage of calls to operator call centers,... by Tony Poulos | Mar 29, 2010 | Blog
If you are a CSP fearing OTT (over the top) digital content providers addressing your customer base and cutting you out, are concerned by financial services companies offering payment capabilities that don’t include you or would like to generate incremental revenues... by Tony Poulos | Mar 26, 2010 | Blog
Ericsson announced this week that mobile data surpassed voice on a global basis during December of 2009. But that wasn’t the interesting news. In another recent Ericsson consumer insights study, results showed that as much as 80% of respondents said they would not...