by Tony Poulos | Apr 7, 2010 | Blog
Early indications are that Apple’s iPad is a resounding success amongst critics and customers alike ‘gushing’ with enthusiasm. The first release versions only provide for wireless access via Wi-Fi so their impact on mobile networks will not really be known until the... by Tony Poulos | Apr 6, 2010 | Blog
He’s finally done it! As reported on another TM Forum blog some months ago Rupert Murdoch’s Times newspaper in the UK is about to impose charges for those wishing to access its publication via the internet. Some reports have tagged this as ‘Rupert’s paywall’. From... by Tony Poulos | Apr 4, 2010 | Blog
Just when you thought it was safe to move over to Cloud computing a number of warning flashes have appeared from industry experts that may raise concerns. I’m never sure if these reports are based on real concerns or just headline grabbers that lead to detailed... by Tony Poulos | Apr 3, 2010 | Blog
I’m in shock, not bill shock, but it is bill related. I’ve just discovered a telecommunications company, an incumbent operator no less, that was so concerned about its customers ability to pay bills it actually did something about it. Australia’s Telstra not only put... by Tony Poulos | Mar 31, 2010 | Blog
The term “bill shock” sends a shudder down the spine of people receiving it and operators causing it. Most bill shocks are handled by calls to customer care. In fact, billing inquiries make up the greatest percentage of calls to operator call centers,... by Tony Poulos | Mar 29, 2010 | Blog
If you are a CSP fearing OTT (over the top) digital content providers addressing your customer base and cutting you out, are concerned by financial services companies offering payment capabilities that don’t include you or would like to generate incremental revenues...