by Tony Poulos | Apr 4, 2010 | Blog
Just when you thought it was safe to move over to Cloud computing a number of warning flashes have appeared from industry experts that may raise concerns. I’m never sure if these reports are based on real concerns or just headline grabbers that lead to detailed... by Tony Poulos | Apr 3, 2010 | Blog
I’m in shock, not bill shock, but it is bill related. I’ve just discovered a telecommunications company, an incumbent operator no less, that was so concerned about its customers ability to pay bills it actually did something about it. Australia’s Telstra not only put... by Tony Poulos | Mar 31, 2010 | Blog
The term “bill shock” sends a shudder down the spine of people receiving it and operators causing it. Most bill shocks are handled by calls to customer care. In fact, billing inquiries make up the greatest percentage of calls to operator call centers,... by Tony Poulos | Mar 29, 2010 | Blog
If you are a CSP fearing OTT (over the top) digital content providers addressing your customer base and cutting you out, are concerned by financial services companies offering payment capabilities that don’t include you or would like to generate incremental revenues... by Tony Poulos | Mar 26, 2010 | Blog
Ericsson announced this week that mobile data surpassed voice on a global basis during December of 2009. But that wasn’t the interesting news. In another recent Ericsson consumer insights study, results showed that as much as 80% of respondents said they would not...