by Tony Poulos | Aug 15, 2013 | Blog
I remember reporting years ago on rubbish bins in public places that sent a message to base when they needed emptying. I thought it was a bizarre concept at the time until it was explained to me just how much time and money was being wasted on ‘truck rolls’ attending... by Tony Poulos | Aug 7, 2013 | Blog
I am in the process of writing a new ‘billing’ training course for the TM Forum to replace the existing ‘Introduction to Next Generation Billing.’ The more research I do the more it seems It seems that what was ‘next generation’ four years ago has already become ‘this... by Tony Poulos | Aug 7, 2013 | Blog
CEM, or customer experience management, is one of those high visibility areas that everyone is aspiring to improve. There are so many interpretations of what the term actually means that it is not surprising it causes confusion in the marketplace. You might think you... by Tony Poulos | Aug 1, 2013 | Blog
So, it seems Google’s foray into WiFi provisioning leaps from ‘experiments’ in two US cities to helium-filled balloons over New Zealand and now to the sacrosanct coffee temples of Starbucks, all 7,000 of them in the USA. Are alarm bills ringing yet amongst network... by Tony Poulos | Aug 1, 2013 | Blog
Excuse me for appearing to be confused about the state of play with Isis – the US-based NFC-based mobile commerce network spearheaded by Verizon Wireless, AT&T Mobile and T-Mobile US. I liken its progress more to the iris plant rather than an agile attempt...