Debunking 'developing market' myths

The wireless industry, or rather telecommunications in general, has a long-held belief that the developed markets lead the world in terms of technology rollout and innovation. The reasoning is simple: since new technology usually comes with a premium price tag, it is...

Sagging telco profits & stock values – who cares?

A very interesting news story originating from Bloomberg about telco stock values snuck under the radar recently. In essence it stated that the search for higher yields is driving the biggest rally in seven years for telco stocks, as investors ignore some of the...

Oh no – not another three-letter acronym!

We are all hung up just now on ‘monetization.’ It will also be a major theme at the upcoming TM Forum Management World Americas event in Orlando. I receive countless press releases on the subject and occasionally I get excited about what I’m reading. Today was one of...

Customer care as a revenue generator? I doubt it.

One of the more interesting pieces of news to come out of the Broadband World Forum in Paris this week was the statement from Telefonica de Argentina that it aims to turn customer care into a revenue-generating, value-added service by offering its customers in-depth...

Never-ending transformation

The idea that transformation projects are simply one-off events designed to modernize or update legacy internal process is daft. It would be like updating a mobile network to 3G then resting whilst competitors forge into the 3.5G and 4G worlds. However, there are CSPs...