Do we invite regulation?

Singapore regulator, the Infocomm Development Agency (IDA), recently introduced a series of bold, even radical, measures to protect local mobile service consumers. The usual suspects – premium rate services (PRS) and data roaming featured, but IDA also launched...

Telcordia’s Pat McCarthy chats

Pat McCarthy from Telcordia interviewed at Mobile World Congress 2011 talks about the changes in the industry over the last twelve months and what is generating the most interest for the coming year.

Twitter, your new customer service rep!

Consumers now have a voice through social networking, and it can be a very loud voice indeed. Any industry that ignores its power, including the telecoms industry, does so at its own peril. Just as social networking is playing an ever-increasing role in national...