by Tony Poulos | Mar 31, 2010 | Blog
The term “bill shock” sends a shudder down the spine of people receiving it and operators causing it. Most bill shocks are handled by calls to customer care. In fact, billing inquiries make up the greatest percentage of calls to operator call centers,... by Tony Poulos | Mar 29, 2010 | Blog
If you are a CSP fearing OTT (over the top) digital content providers addressing your customer base and cutting you out, are concerned by financial services companies offering payment capabilities that don’t include you or would like to generate incremental revenues... by Tony Poulos | Mar 26, 2010 | Blog
Ericsson announced this week that mobile data surpassed voice on a global basis during December of 2009. But that wasn’t the interesting news. In another recent Ericsson consumer insights study, results showed that as much as 80% of respondents said they would not... by Tony Poulos | Mar 22, 2010 | Blog
Forget the ‘last mile’ disputes of the past, consumers in AsiaPac can’t even get the last hundred metres. We are seeing the beginning of a new disorder which I will affectionately dub, the ‘NBN Syndrome’. You will know when you are the victim of NBN Syndrome when your... by Tony Poulos | Mar 19, 2010 | Blog
It’s not even being delivered yet but I bet most of you are already sick of hearing about the Apple iPad. If you are a CSP (Communications Service Provider) you are probably dreading the extra load it is going to put on your mobile network and how you won’t...